My order hasn't shipped! - We try to ship orders the same day when possible, process most shipments in 2-3 business days at most.
I didn't get it! - If your package shows delivered but you didn't get it, please confirm the address entered when the order was placed. If the address is correct, packages often wind up with neighbors or 'hidden' in the bushes by creative delivery drivers. Please check there and Contact Us if you're still unable to find it.
My order is stuck in transit! - If the tracking information shows that your package is 'stuck' in delivery, don't despair. During the holidays the carriers are overloaded and packages occasionally get temporarily misplaced. If your order looks like it is stuck, the best bet is to contact UPS or the Postal Service and reference your tracking number, as they will be the best equipped to help you locate and expedite your shipment.
How long will it take to get here? - In most cases our default shipment is United States Priority Mail and will arrive within 3-5 days to most US locations. UPS Ground shipments can take slightly longer, but are also usually delivered within 5 days from our Kansas City location. The two maps below show the estimated transit times for UPS and USPS:
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